Shipping and Delivery Policy

Shipping confirmation and order tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS with your tracking number. The tracking number will be active within 48 hours.

Below are the terms that constitute our shipping and delivery policy.

Treatment delays
All orders are processed and shipped within 1-2 days on business days.

Delivery times and costs
Shipping costs for your order are free.

Shipping method
Shipping costs and delivery time
Standard Shipping (with tracking number): 7-12 business days
Shipping costs: Free

Delivery country

Delivery takes place in France, Belgium, Switzerland, Luxembourg, Canada, United States, United Kingdom and Australia.

Shipping confirmation and order tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. The tracking number will be active within 48 hours.

Customs, duties and taxes

Ninalo is responsible for all customs duties and taxes applicable to your order. Once your order is placed, you will not have to pay any additional costs to have it delivered to your home.

Damage

Ninalo is responsible for products damaged or lost during transportation. If your order is damaged, please contact our customer service available at: info@ninalo.com

Responsive customer service

Our customer service is available to you Monday to Friday from 9 a.m. to 6 p.m.

Secure payment

We use the latest SSL encryption technologies to secure your payments

Home delivery

Receive your order in 7 to 12 days at your home & track your order in real time

Satisfaction Guarantee

We offer a 30-day money-back guarantee on all our products.